Navigate to the , Firewall , or Advanced Network tab.

I can provide specific, step-by-step instructions for your exact equipment. Share public link

Are you currently using a or an Ethernet cable ?

Look for settings labeled , SPI Firewall , DPI , or DoS Protection .

The PS4 may show a "Payload Received" notification, but the installer on the PC/phone immediately displays "DPI: Get Info Error" and fails to begin the transfer. Root Cause: Often caused by the GoldHEN payload server

Troubleshooting the PS4 DPI "Get Info" Error: A Complete Guide

Universal Plug and Play (UPnP) allows your PS4 to seamlessly open the network ports it needs to communicate with gaming servers, preventing firewalls from blocking packet data.

If none of these steps resolve the issue, you may want to consider contacting Sony support or visiting a professional gaming forum for further assistance.

Default ISP DNS (Domain Name System) servers can sometimes struggle to route gaming traffic efficiently, triggering packet errors. Switching to reliable, public DNS servers like Google or Cloudflare often bypasses these blocks.

To ensure your PS4 can communicate freely with game servers without its packets being inspected and rejected, you can open up its communication channels.