It receives customer data pulled by the dialer engine, displays it to the agent, and sends the agent's chosen "disposition" (e.g., Sale, Answering Machine, Refusal) back to the vicidial_log table.
VICIdial is not just a dialer; it's a full-featured contact center suite. It is a that sits on top of the Asterisk open-source PBX. While Asterisk handles the low-level telephony (SIP signaling, RTP media, and codec negotiation), VICIdial manages everything else:
foreach ($leads as $lead) $agent_score = isset($skillScores[$lead['user_id']]) ? $skillScores[$lead['user_id']] : 50; $skill_factor = ($agent_score / 100) * $this->config['skill_weight']; agc vicidialphp work
Integrating VICIdial with a CRM is a typical PHP task. You can use the Agent API directly from your custom pages or from the core vicidial.php itself. Below is a PHP snippet that uses a wrapper class to pause an agent and hang up a call via the Agent API.
If you have 100+ agents, AGC calculations can slow down. Optimize: It receives customer data pulled by the dialer
SELECT lead_id, priority FROM vicidial_list WHERE campaign_id = 1 AND status = 'QUEUE';
AGC enforces TCPA/FDCPA rules – no calls before 8 AM or after 9 PM. If an agent tries to dial, vicidial.php blocks the request and displays a compliance warning. Below is a PHP snippet that uses a
The official guidance from the VICIdial project is that the agc web directory should reside on the , not on every Asterisk server in the cluster. All agents should point to a single, dedicated web server (or a cluster of web servers with a reverse proxy) to access the /agc/vicidial.php login page.